Refund Policy / Quality Guarantee

This policy sets out how https://www.jackswine.com.au manages customer refunds.

Quality Guarantee
As our brand name suggests, Jackswine is all about selling great wines that over-deliver for the price. To achieve this, every wine listed for sale on Jackswine goes through a rigorous selection process. Unless we are 100% satisfied with both the quality and value they offer, they don’t make the cut. While it’s very uncommon, should you ever not be totally satisfied with a wine purchased from Jackswine then we are more than happy to provide a full refund and/or credit for that purchase within 30 days. If you try one bottle and are not satisfied simply let us know within 30 days of buying the wine and we’ll refund you in full (excluding freight costs) for your purchase. If more than one bottle has been consumed from a product purchase it is up to Jackswine discretion as to whether a refund will be provided.

Breakages
If you receive a case of wine with one or more broken bottles, simply let us know within 2 working days of the date of delivery and Jackswine will issue you with an account credit equal to the price paid by you for the broken bottles. Please note that risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after you have accepted the delivery.

Refund Process
If you would like to submit a claim or refund contact us via our contact form or:
Mail: enquiries [@] jackswine.com.au
Phone: 03 5332 1176

In the case of a Quality Guarantee claim, we generally require you to return the remaining unopened bottles of the wine in question to Jackswine for a quality inspection.

Typically we strive to have all refunds processed within 3-5 working days of your notification or from the date that the remaining wines are returned to us.

Exceptions
If Jackswine reasonably believes that a buyer is abusing our Quality Guarantee, Jackswine reserves the right to suspend or cancel the Refund Policy / Quality Guarantee in relation to that buyer, cancel any pending orders and/or close that buyer's account.

Other than in the circumstances outlined above in Refund Policy / Quality Guarantee and Breakages, no returns will be accepted and no refunds will be made in respect of purchases you make via the Jackswine Website.